Your home

What happens when you're offered a home, including rent and first payment.

Types of tenancies and your rights as a tenant.

Your responsibilities as a tenant and what happens if you break the rules of your tenancy agreement. Plus information on private landlords.

Information about things to think about before you move home.

Advice on how you can help to keep your home warm during winter.

Information about keeping pets in your rented property.

Information about what to do if you're thinking about ending your tenancy with us.

What a leaseholder is, your lease and rights, buying and selling your leasehold and more.

Information about our lettable standards, and what to expect when you are offered a property with us.

About the Right to Buy scheme, including eligibility and how to apply.

Read our advice on using your boiler, and what to do if you're having a problem with your boiler, heating or hot water.

Guidance on fire safety, what you should do to stay safe and advise for high-rise, Housing Plus and independent living flats.

Apply to rent a garage, pay your garage rent, who can apply, restrictions and ending your garage tenancy.

Help with your energy bills, including what to do if you're unhappy or confused about your energy bill and more.

Information about home loss compensation, including how much you'll get, receiving the payment, making a claim and more.

We can offer one-off or regular basic gardening work.

How to make an appointment to get your gas appliances serviced, and what happens on the day of the appointment.

Information about bins, rubbish and recycling.

Fire safety, asbestos, door entry and CCTV, electrical and gas safety, home insurance and water safety.

Find out information about damp, mould and condensation, tips on how to prevent and treat these issues and how to report cases to us.

Find your area's housing officer and their contact details.

View our asset management principles document to find out how we're working towards providing management and monitoring of assets.