Tenants' Annual Report
Contents
- Tenants' Annual Report 2024
- Why we produce an Annual Report
- Producing the Annual Report
- Past Annual Reports
Tenants' Annual Report 2024
The Tenants' Annual Report 2024 has been written by tenants from across South Tyneside and is based on information provided by South Tyneside Homes.
This report has been published by South Tyneside Council Housing Services and represents the work carried out before the transfer of housing services to the Council for the financial year 2023 - 2024.
Why we produce an Annual Report
Significant changes have taken place to the regulation of social housing in recent years and greater emphasis is now placed on the importance of listening to the views of tenants.
This report helps to demonstrate how customers are involved in examining the performance of the organisation as well in helping to shape and improve services.
South Tyneside Council is responsible for ensuring that regulatory requirements are met in a transparent and accountable way and publication of an Annual Report demonstrates this for tenants and the Regulator of Social Housing.
Producing the Annual Report 2024
From April to September 2024, 10 customers from two involved customer groups formed the Annual Report Customer group.
They worked together reviewing performance information, asking for further information and explanations from Service Managers, focusing on what would be interesting and important for customers to hear about in the report.
In total approximately 250 volunteer hours were spent producing this report.
If you are interested in getting involved, see getting involved.
Past Annual Reports
Paper copies of the reports can be requested by contacting the Customer Services team on 0300 123 6633.