Terms and conditions

Who we are

housing.southtyneside.gov.uk is managed by South Tyneside Council and will be referred to as 'we' from now on.

Using housing.southtyneside.gov.uk

You agree to use housing.southtyneside.gov.uk only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update housing.southtyneside.gov.uk all the time. We can change or remove content at any time without notice.

Services and transactions

You can use housing.southtyneside.gov.uk to access online services and transactions, for example to pay your rent, search and bid on homes or report a repair to South Tyneside Council.

These can be managed by South Tyneside Council or by a supplier who provides this service on behalf of South Tyneside Council Housing Services. Some services have their own terms and conditions which also apply - read these before you use the service.

Linking to housing.southtyneside.gov.uk

We welcome and encourage other websites to link to housing.southtyneside.gov.uk.

You must contact us for permission if you want to either:

charge your website's users to click on a link to any page on housing.southtyneside.gov.uk
say your website is associated with or endorsed by housing.southtyneside.gov.uk or another government department or agency

Linking from housing.southtyneside.gov.uk

Housing.southtyneside.gov.uk links to websites that are managed by other agencies, service providers or other organisations. We do not have any control over the content on these websites.

We're not responsible for:

the protection of any information you give to these websites
any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

Using housing.southtyneside.gov.uk content

You must follow guidance when reproducing the South Tyneside Council Housing Services logo. Please email communications@southtyneside.gov.uk for permission and / or requests.

Content from housing.southtyneside.gov.uk may be available through feeds for other websites and applications. The websites and applications that use our feeds are not our products, and they might use versions of our content that have been edited and stored for later use ('cached').

We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content used by these products. We're not liable for any loss or damage that may come from your use of these products.

The most up to date version of our content will always be on housing.southtyneside.gov.uk.

Disclaimer

While we make every effort to keep housing.southtyneside.gov.uk up to date, we do not provide any guarantees, conditions or warranties that the information will be:

current
secure
accurate
complete
free from bugs or viruses

You should get professional or specialist advice before doing anything on the basis of the content.

We're not liable for any loss or damage that may come from using housing.southtyneside.gov.uk. This includes:

any direct, indirect or consequential losses
any loss or damage caused by civil wrongs ('tort', including negligence), breach of contract or otherwise
the use of housing.southtyneside.gov.uk and any websites that are linked to or from it
the inability to use housing.southtyneside.gov.uk and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but is not limited to) the loss of your:

income or revenue
salary, benefits or other payments
business
profits or contracts
opportunity
anticipated savings
data
goodwill or reputation
tangible property
intangible property, including loss, corruption or damage to data or any computer system
wasted management or office time

We may still be liable for:

death or personal injury arising from our negligence
fraudulent misrepresentation
any other liability which cannot be excluded or limited under applicable law

Requests to remove content

You can ask for content to be removed from housing.southtyneside.gov.uk. We'll remove content:

in order to comply with data protection legislation covering the rights and freedoms of individuals
if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

Email webteam@southtyneside.gov.uk to ask for content to be removed. You'll need to send us the web address (URL) of the content and explain why you think it should be removed. We'll reply to let you know whether we'll remove it.

We remove content at our discretion in discussion with the service or team responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.

Information about you and your visits to housing.southtyneside.gov.uk

We collect information about you in accordance with our privacy notice and our cookie policy. By using housing.southtyneside.gov.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test housing.southtyneside.gov.uk for viruses at every stage of production. You must make sure that the way you use housing.southtyneside.gov.uk does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We're not responsible for any loss, disruption or damage to your data or computer system that might happen when you use housing.southtyneside.gov.uk.

Viruses, hacking and other offences

When using housing.southtyneside.gov.uk, you must not introduce viruses, trojans, worms, logic bombs or any other material that's malicious or technologically harmful.

You must not try to gain unauthorised access to housing.southtyneside.gov.uk, the server on which it's stored or any server, computer or database connected to it.

You must not attack housing.southtyneside.gov.uk in any way. This includes denial-of-service attacks.

We'll report any attacks or attempts to gain unauthorised access to housing.southtyneside.gov.uk to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of housing.southtyneside.gov.uk (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

There may be legal notices elsewhere on housing.southtyneside.gov.uk that relate to how you use the site.

We're not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You'll agree to any changes if you continue to use housing.southtyneside.gov.uk after the terms and conditions have been updated.

Last updated 1 November 2024.

South Tyneside Council Housing Services (previously 'South Tyneside Homes')