Customer Journey Mapping and feedback surveys

We have started to take a deeper look at customer satisfaction through surveys and customer journey mapping.

Contents

  1. Hearing our customers' experience through Customer Journey Mapping
  2. Feedback surveys

Hearing our customers' experience through Customer Journey Mapping

Capturing the experiences of customers provides valuable insight into how we can improve the way that services are delivered.

This approach is called Customer Journey Mapping and to do this members of the Involvement Team will meet customers to discuss in-depth what their experience has been.

Through this approach we are able to identify where service improvements can be made.

For more information see what we've been working on.


Feedback Surveys

We regularly ask customers to give us their views on services that we provide.

There are currently no feedback surveys to complete.