Customer Journey Mapping and feedback surveys
We have started to take a deeper look at customer satisfaction through surveys and customer journey mapping.
Contents
Hearing our customers' experience through Customer Journey Mapping
Capturing the experiences of customers provides valuable insight into how we can improve the way that services are delivered.
This approach is called Customer Journey Mapping and to do this members of the Involvement Team will meet customers to discuss in-depth what their experience has been.
Through this approach we are able to identify where service improvements can be made.
Feedback Surveys
We regularly ask customers to give us their views on services that we provide.
Tenant Scrutiny Panel Survey
South Tyneside Council Housing Services recently changed the role of Housing Officers and the way that it provides services for tenants to maintain their homes.
The Tenant Scrutiny Panel of volunteer tenants are carrying out this survey, on behalf of South Tyneside Council Housing Services, to find out if these changes have improved services for tenants.
Complete this 1-minute survey to help us to find out about your experience as a tenant:
Privacy Notice
Read our privacy notice. This explains when and why we collect personal information from you, how we use it, the conditions under which we may share it with, or disclose it to, others and how we keep it safe and secure.