Housing Disrepair Claims

If you're experiencing issues with your home, please report them directly to us so we can address them promptly and avoid the need for a formal disrepair claim.

Contents

  1. Overview
  2. Report a repair
  3. Housing Disrepair Claim farmers

Overview

Very few claims against us succeed, but we still pay thousands of pounds in legal costs.

We've noticed claims being made when:

  • you haven't told us about repairs needed
  • you've not let us in to do the repairs
  • you haven't answered our calls or messages
  • you haven't rescheduled missed appointments

In these cases, we defend ourselves in court.

We aim to complete all repairs promptly. It benefits everyone when housing issues are fixed quickly.

You can contact us directly to report any repairs or if you need advice.

We care about our customers, and we want to work with you.


Report a repair

If you are a South Tyneside Council customer, please contact us to report your repairs or to check on the status of a repair:

Phone: 0300 123 6633

Email: connect2@southtyneside.gov.uk


Housing disrepair claim farmers

Claims farmers may encourage you to make a claim. They might pretend to represent the Council, but they do not.

They may:

  • go door-to-door
  • send mail
  • target you on social media

They often give misleading information about compensation.

Remember, "no win, no fee" means you won't pay solicitor fees if you lose, but you might have to pay our legal fees if the judge orders it.