What we've been working on: Scrutiny Panel
Tenant of the year finalist
On behalf of the Tenant Scrutiny Panel, the chairman of the panel Tris Francis has been shortlisted at the Northern Housing Awards 2025 as Tenant of the Year.
The Tenant Scrutiny Panel carries out projects to look at how housing services can be improved for tenants. It carries out surveys, meets with customers to find out their experiences and also speaks to staff about how they carry out their roles.
Recently the Panel has looked at services to tackle damp and mould that was instrumental in the setting up of a dedicated service for customers focusing on customers diverse needs and it brought forward proposals for improving communications within the repairs service which are being implemented.
Tenant Scrutiny views are brought to the highest levels within the organisation.
The winners will be announced on 1 May 2025.