Check and Challenge Group
Contents
Overview
The Check and Challenge Group provides customers with the opportunity to influence and shape the way services are delivered.
The group works directly with service managers to take your views and make sure that they are reflected in the way we manage your home.
The group meets regularly with managers to shape services.
In addition, the group carries out mystery shopping on service areas each year, using our Service Standards to test that services are doing what their standards set out.
Find out more about our standards.
The group is very practical, and members learn how to carry out:
- Mystery shopping
- Surveys
- Staff interviews
- Job shadowing / staff observations
- Staff and tenant focus groups
- Desk-top reviews
This helps them gather evidence and understand where services are performing well and then make recommendations on how to improve the areas that are not so good.
The Check and Challenge group have had huge impacts on the way we deliver services and manage your home as a result of the reviews they carry out.
For more information about how the Check and Challenge group have improved services see what we've been working on.
How much time is needed to take part
The Check and Challenge Group carries out reviews throughout the year and usually meet twice a month.
Meetings typically last a couple of hours and are themed around a particular service area to shape and improve how we deliver services to customers.
Group members work together to review services and help produce a final report to summarise the findings.
Register your interest
If you are interested in becoming a member of the Check and Challenge Group, or would like more information, please contact us on 0300 123 6633
Or, please send your details to the Involvement team via email at involvement@southtyneside.gov.uk.