How we are performing
At the Council we believe in being open and honest.
This includes communicating our performance to our tenants as to how we are performing across our housing services.
The Regulator of Social Housing outlines areas of performance that we must collect and report on, and we are committed to publishing this every quarter.
The Regulator of Social Housing states we must also publish how many of our homes are up to the Decent Homes standard at the end of the year. This will be published at the end of quarter 4.
South Tyneside Council's Housing Service's performance is presented to the Tenant Scrutiny Panel for scrutiny where it is also approved for publication.
| Performance indicator | Current performance |
|---|---|
| Gas safety checks | 100% |
| Fire safety checks | 100% |
| Asbestos safety checks | 100% |
| Water safety check | 100% |
| Lift safety checks | 100% |
| Emergency repairs completed within target timescale | 99.91% |
| Non-emergency repairs completed within target timescale | 92.46% |
| Number of stage 1 complaints raised by tenants (per 1,000 properties) | 36.67 |
| Number of stage 2 complaints raised by tenants (per 1,000 properties) | 6.51 |
| Percentage of stage 1 compaints responded to within the Complaint Handling Code timescales | 92.47% |
| Percentage of stage 2 compaints responded to within the Complaint Handling Code timescales | 93.33% |
| Anti-Social Behaviour (ASB) cases relative to the size of the landlord | 7.22 (end of quarter 1) |