Contents
- Overview
- Anti-social behaviour
- Asbestos
- Customer calls
- Emergency repairs
- Empty homes
- Fire risk assessments
- Gas service and safety inspections
- Homelessness
- Lift safety
- Rent and arrears
- Short tenancies
- Welfare and debt
Overview
On this page you can find our performance data for 2022/23 and 2023/24.
Anti-social behaviour
Number of anti-social behaviour cases resolved successfully| Month | 2022/2023 | 2023/2024 |
|---|
| April | 95.52% | 96.77% |
|---|
| May | 96.21% | 98.75% |
|---|
| June | 97.22% | 99.29% |
|---|
| July | 97.74% | 99.48% |
|---|
| August | 97.65% | 99.60% |
|---|
| September | 97.86% | 99.66% |
|---|
| October | 97.94% | 99.72% |
|---|
| November | 97.54% | 99.75% |
|---|
| December | 97.58% | 99.78% |
|---|
| January | 97.73% | 99.80% |
|---|
| February | 97.81% | 99.82% |
|---|
| March | 97.69% | |
|---|
Asbestos
The proportion of homes where the required asbestos management surveys or re-inspections have been carried out| Month | 2022-23 | 2023-24 |
|---|
| April | 100% | 100% |
|---|
| May | 100% | 100% |
|---|
| June | 100% | 100% |
|---|
| July | 100% | 100% |
|---|
| August | 100% | 100% |
|---|
| September | 100% | 100% |
|---|
| October | 100% | 100% |
|---|
| November | 100% | 100% |
|---|
| December | 100% | 100% |
|---|
| January | 100% | 100% |
|---|
| February | 100% | 100% |
|---|
| March | 100% | 100% |
|---|
Customer calls
Percentage of calls resolved at the first point of contact| Month | 2022/2023 | 2023/2024 |
|---|
| April | 68.05% | 76.42% |
|---|
| May | 67.55% | 77.72% |
|---|
| June | 66.68% | 78.22% |
|---|
| July | 65.99% | 79.32% |
|---|
| August | 65.40% | 80.07% |
|---|
| September | 65.47% | 80.48% |
|---|
| October | 66.03% | 81.22% |
|---|
| November | 66.71% | 81.69% |
|---|
| December | 67.50% | 81.43% |
|---|
| January | 72.18% | 80.82% |
|---|
| February | 72.29% | 79.37% |
|---|
| March | 72.46% | |
|---|
Percentage of abandoned calls| Month | 2022/2023 | 2023/2024 |
|---|
| April | 11.32% | 15.31% |
|---|
| May | 11.96% | 16.75% |
|---|
| June | 9.75% | 14.18% |
|---|
| July | 8.43% | 11.89% |
|---|
| August | 8.95% | 10.33% |
|---|
| September | 9.50% | 10.00% |
|---|
| October | 9.79% | 9.94% |
|---|
| November | 9.80% | 8.98% |
|---|
| December | 9.90% | 9.13% |
|---|
| January | 11.00% | 9.70% |
|---|
| February | 10.54% | 10.75% |
|---|
| March | 10.57% | |
|---|
Emergency repairs
Emergency repairs completed within timescale| Month | 2022/2023 | 2023/2024 |
|---|
| April | 99.82% | 98.89% |
|---|
| May | 99.81% | 99.36% |
|---|
| June | 99.86% | 99.55% |
|---|
| July | 99.89% | 99.15% |
|---|
| August | 99.91% | 99.56% |
|---|
| September | 99.93% | 99.49% |
|---|
| October | 99.94% | 99.46% |
|---|
| November | 99.80% | 99.50% |
|---|
| December | 99.82% | 99.53% |
|---|
| January | 99.60% | 99.18% |
|---|
| February | 99.55% | 99.59% |
|---|
| March | 99.45% | |
|---|
Empty homes
Value of rent lost through empty homes| Month | 2022/2023 | 2023/2024 |
|---|
| April | £91,293 | £103,706 |
|---|
| May | £183,491 | £237,086 |
|---|
| June | £297,120 | £346,546 |
|---|
| July | £366,007 | £429,271 |
|---|
| August | £464,216 | £539,726 |
|---|
| September | £561,315 | £659,309 |
|---|
| October | £680,721 | £801,838 |
|---|
| November | £777,410 | £916,087 |
|---|
| December | £825,490 | £999,990 |
|---|
| January | £952,247 | £1,101,090 |
|---|
| February | £1,054,182 | £1,209,249 |
|---|
| March | £1,151,015 | |
|---|
Value of rent lost through empty homes - active general needs| Month | 2022/2023 | 2023/2024 |
|---|
| April | £38,349.00 | £61,736.00 |
|---|
| May | £71,877.00 | £146,985.00 |
|---|
| June | £126,542.00 | £216,636.00 |
|---|
| July | £151,986.00 | £268,779.00 |
|---|
| August | £186,355.00 | £341,149.00 |
|---|
| September | £228,692.00 | £422,264.00 |
|---|
| October | £281,879.00 | £516,451.00 |
|---|
| November | £328,849.00 | £593,787.00 |
|---|
| December | £340,919.00 | £646,290.00 |
|---|
| January | £410,634.00 | £706,708.00 |
|---|
| February | £469,240.00 | £793,330.00 |
|---|
| March | £528,130.80 | £864,602.00 |
|---|
Value of rent lost through empty homes - active housing plus| Month | 2022/2023 | 2023/2024 |
|---|
| April | £21,857.00 | £12,245.00 |
|---|
| May | £41,926.00 | £26,663.00 |
|---|
| June | £70,097.00 | £40,621.00 |
|---|
| July | £83,907.00 | £52,136.00 |
|---|
| August | £101,306.00 | £68,085.00 |
|---|
| September | £119,408.00 | £79,076.00 |
|---|
| October | £142,361.00 | £94,102.00 |
|---|
| November | £159,491.00 | £109,672.00 |
|---|
| December | £165,523.00 | £121,715.00 |
|---|
| January | £186,172.00 | £139,473.00 |
|---|
| February | £202,222.00 | £154,822.00 |
|---|
| March | £215,546.00 | |
|---|
Value of rent lost through non active properties| Month | 2022/2023 | 2023/2024 |
|---|
| April | £25,604.55 | £33,487.75 |
|---|
| May | £57,721.22 | £71,968.28 |
|---|
| June | £83,325.52 | £101,521.65 |
|---|
| July | £107,807.74 | £136,277.36 |
|---|
| August | £146,459.70 | £162,247.41 |
|---|
| September | £176,925.33 | £196,605.42 |
|---|
| October | £212,596.85 | £226,755.46 |
|---|
| November | £239,383.44 | £250,402.96 |
|---|
| December | £265,262.78 | £273,301.17 |
|---|
| January | £296,155.46 | £289,896.82 |
|---|
| February | £318,649.78 | £311,434.66 |
|---|
| March | £339,309.85 | |
|---|
Fire risk assessments
| Month | 2022-23 | 2023-24 |
|---|
| April | 100% | 100% |
|---|
| May | 100% | 100% |
|---|
| June | 100% | 100% |
|---|
| July | 100% | 100% |
|---|
| August | 100% | 100% |
|---|
| September | 100% | 100% |
|---|
| October | 100% | 100% |
|---|
| November | 100% | 100% |
|---|
| December | 100% | 100% |
|---|
| January | 100% | 100% |
|---|
| February | 100% | 100% |
|---|
| March | 100% | 100% |
|---|
Gas service and safety inspections
The proportion of homes for which all required landlord gas service and safety inspections have been carried out| Month | 2022-23 | 2023-24 |
|---|
| April | 100% | 100% |
|---|
| May | 100% | 100% |
|---|
| June | 100% | 100% |
|---|
| July | 100% | 100% |
|---|
| August | 100% | 100% |
|---|
| September | 100% | 100% |
|---|
| October | 100% | 100% |
|---|
| November | 100% | 100% |
|---|
| December | 100% | 100% |
|---|
| January | 100% | 100% |
|---|
| February | 100% | 100% |
|---|
| March | 100% | 100% |
|---|
Homelessness
Percentage of cases prevented from being homeless| Month | 2022/2023 | 2023/2024 |
|---|
| April | 52.38% | 45.16% |
|---|
| May | 47.97% | 43.55% |
|---|
| June | 41.76% | 41.34% |
|---|
| July | 42.86% | 38.98% |
|---|
| August | 41.03% | 38.33% |
|---|
| September | 42.62% | 39.89% |
|---|
| October | 45.99% | 40.81% |
|---|
| November | 45.61% | 42.94% |
|---|
| December | 44.95% | 43.71% |
|---|
| January | 64.25% | 43.45% |
|---|
| February | 46.90% | 42.80% |
|---|
| March | 46.31% | |
|---|
Lift safety
The proportion of homes for which all required passenger lift safety checks have been carried out| Month | 2022-23 | 2023-24 |
|---|
| April | 100% | 100% |
|---|
| May | 100% | 100% |
|---|
| June | 100% | 100% |
|---|
| July | 100% | 100% |
|---|
| August | 100% | 100% |
|---|
| September | 100% | 100% |
|---|
| October | 100% | 100% |
|---|
| November | 100% | 100% |
|---|
| December | 100% | 100% |
|---|
| January | 100% | 100% |
|---|
| February | 100% | 100% |
|---|
| March | 100% | 100% |
|---|
Electrical checks for communal passenger lift safety checks have been carried out| Month | 2022-23 | 2023-24 |
|---|
| April | 100% | 100% |
|---|
| May | 100% | 100% |
|---|
| June | 100% | 100% |
|---|
| July | 100% | 100% |
|---|
| August | 100% | 100% |
|---|
| September | 100% | 100% |
|---|
| October | 100% | 100% |
|---|
| November | 100% | 100% |
|---|
| December | 100% | 100% |
|---|
| January | 100% | 100% |
|---|
| February | 100% | 100% |
|---|
| March | 100% | 100% |
|---|
Rent and arrears
Percentage of rent collected| Month | 2022/2023 | 2023/2024 |
|---|
| April | 94% | 89% |
|---|
| May | 93.72% | 95.22% |
|---|
| June | 95.73% | 95.57% |
|---|
| July | 97.22% | 101.15% |
|---|
| August | 99.17% | 99.26% |
|---|
| September | 99.28% | 100.14% |
|---|
| October | 99.10% | 98.80% |
|---|
| November | 98.78% | 98.28% |
|---|
| December | 101.23% | 98.27% |
|---|
| January | 100.28% | 99.57% |
|---|
| February | 100.25% | 99.29% |
|---|
| March | 100.13% | |
|---|
Value of current arrears| Month | 2022/2023 | 2023/2024 |
|---|
| April | £2,084,055.00 | £2,129,284.00 |
|---|
| May | £2,321,243.00 | £2,275,705.00 |
|---|
| June | £2,444,998.00 | £2,400,126.00 |
|---|
| July | £1,941,881.00 | £1,799,479.00 |
|---|
| August | £2,255,722.00 | £2,065,883.00 |
|---|
| September | £1,976,200.00 | £1,950,635.00 |
|---|
| October | £2,085,011.00 | £2,171,424.00 |
|---|
| November | £2,171,160.00 | £2,390,038.00 |
|---|
| December | £1,708,492.00 | £2,030,291.00 |
|---|
| January | £1,867,213.00 | £2,210,422.00 |
|---|
| February | £1,845,226.00 | £2,370,680.00 |
|---|
| March | £1,907,594.00 | |
|---|
Value of former arrears| Month | 2022/2023 | 2023/2024 |
|---|
| April | £2,041,362 | £2,161,838 |
|---|
| May | £2,066,632 | £2,188,617 |
|---|
| June | £2,085,207 | £2,210,644 |
|---|
| July | £2,145,624 | £2,253,840 |
|---|
| August | £2,332,188 | £2,226,175 |
|---|
| September | £2,182,273 | £2,283,599 |
|---|
| October | £2,198,597 | £2,322,042 |
|---|
| November | £2,397,294 | £2,356,602 |
|---|
| December | £2,142,859 | £2,341,112 |
|---|
| January | £2,168,852 | £2,368,439 |
|---|
| February | £2,201,697 | £2,361,399 |
|---|
| March | £2,125,556 | |
|---|
Former tenant arrears collected| Month | 2022/2023 | 2023/2024 |
|---|
| April | £8,932.00 | £8,405.93 |
|---|
| May | £17,879.03 | £16,666.84 |
|---|
| June | £25,034.65 | £24,483.22 |
|---|
| July | £35,213.42 | £43,694.50 |
|---|
| August | £46,289.15 | £54,841.00 |
|---|
| September | £55,303.64 | £64,973.73 |
|---|
| October | £65,508.47 | £73,054.81 |
|---|
| November | £73,743.77 | £80,700.20 |
|---|
| December | £84,007.43 | £87,364.40 |
|---|
| January | £92,124.07 | £97,311.23 |
|---|
| February | £101,474.61 | £112,074.20 |
|---|
| March | £116,943.09 | |
|---|
Short tenancies
Percentage of tenancies that have failed within the first 12 months (excluding deceased)| Month | 2022/2023 | 2023/2024 |
|---|
| April | 0% | 0% |
|---|
| May | 0.05% | 0.24% |
|---|
| June | 0.10% | 0.48% |
|---|
| July | 0.32% | 1.31% |
|---|
| August | 1.21% | 1.49% |
|---|
| September | 1.26% | 1.49% |
|---|
| October | 1.43% | 1.73% |
|---|
| November | 1.49% | 2.02% |
|---|
| December | 1.78% | 2.20% |
|---|
| January | 1.96% | 2.26% |
|---|
| February | 2.08% | 2.38% |
|---|
| March | 2.25% | |
|---|
Welfare and debt
Customer satisfaction with welfare and debt advice from Welfare Support| Month | 2022/2023 | 2023/2024 |
|---|
| April | 3.98% | 97.70% |
|---|
| May | 92.00% | 97.10% |
|---|
| June | 87.70% | 96.05% |
|---|
| July | 100.00% | 95.70% |
|---|
| August | 97.06% | 89.58% |
|---|
| September | 90.00% | 89.54% |
|---|
| October | 96.70% | 95.12% |
|---|
| November | 91.70% | 92.73% |
|---|
| December | 96.00% | 82.93% |
|---|
| January | 76.50% | 100.00% |
|---|
| February | 89.19% | 94.12% |
|---|
| March | 92.40% | |
|---|
Money obtained for residents, from welfare benefits and debt casework| Month | 2022/2023 | 2023/2024 |
|---|
| April | £446,331 | £593,841 |
|---|
| May | £917,214 | £1,336,421 |
|---|
| June | £1,396,889 | £2,509,575 |
|---|
| July | £1,927,353 | £2,727,309 |
|---|
| August | £2,354,934 | £3,636,625 |
|---|
| September | £2,968,473 | £3,969,161 |
|---|
| October | £3,470,917 | £4,822,461 |
|---|
| November | £4,043,032 | £5,528,005 |
|---|
| December | £4,286,100 | £6,231,921 |
|---|
| January | £4,902,288 | £7,072,193 |
|---|
| February | £5,320,481 | £7,810,591 |
|---|
| March | £5,980,496 | |
|---|
