Your home
When you are offered a home
What happens when you're offered a home, including rent and first payment.
Tenancies and your rights
Types of tenancies and your rights as a tenant.
Your responsibilities
Your responsibilities as a tenant and what happens if you break the rules of your tenancy agreement. Plus information on private landlords.
Moving home
Information about things to think about before you move home.
Keeping your home warm during winter
Advice on how you can help to keep your home warm during winter.
Keeping pets
Information about keeping pets in your rented property.
Ending your tenancy
Information about what to do if you're thinking about ending your tenancy with us.
Leasehold
What a leaseholder is, your lease and rights, buying and selling your leasehold and more.
Lettable standards
Information about our lettable standards, and what to expect when you are offered a property with us.
Right to Buy scheme
About the Right to Buy scheme, including eligibility and how to apply.
Important policies and documents
An A-Z list of important policies and documents.
Boiler, heating and hot water
Read our advice on using your boiler, and what to do if you're having a problem with your boiler, heating or hot water.
Smoke alarms and fire safety
Guidance on fire safety, what you should do to stay safe and advise for high-rise, Housing Plus and independent living flats.
Garages
Apply to rent a garage, pay your garage rent, who can apply, restrictions and ending your garage tenancy.
Energy bills
Help with your energy bills, including what to do if you're unhappy or confused about your energy bill and more.
Home loss compensation
Information about home loss compensation, including how much you'll get, receiving the payment, making a claim and more.
Garden tidy service
We can offer one-off or regular basic gardening work.
Gas servicing
How to make an appointment to get your gas appliances serviced, and what happens on the day of the appointment.
Bins, rubbish and recycling
Information about bins, rubbish and recycling.
Home safety
Fire safety, asbestos, door entry and CCTV, electrical and gas safety, home insurance and water safety.
Environment and sustainability
Environmental policy statement and ISO 14001 certification, energy efficiency support, advice and more.
Damp, mould and condensation
Find out information about damp, mould and condensation, tips on how to prevent and treat these issues and how to report cases to us.
Who is my Housing Officer?
Find your area's housing officer and their contact details.
Our asset management principles
View our asset management principles document to find out how we're working towards providing management and monitoring of assets.